-->performance on the job. Our on-site call center training module, is a facilitator-led training program for all CSRs including call center advisors, help desk operators and telemarketing/ tele-sales/ tele-web operators.
The objective of the Training Module is to acquire and repeatedly practice basic and advanced service skills on how to:
Develop rapport, uncover needs, listen, clarify, explain, and delight customers.
Deal with customer complaints, irate customers, negotiations and challenging situations.
Achieve targets by adhering to the quality parameters.
Master the art of business communication.
Handle cross-cultural issues while interacting with customers from across the globe.
Work in teams and build effective internal communication.
With our training, CSRs acquire the ability to delight all customers in any situation.
You can be benefited from our substantial domain expertise in both financial accounting and accounting outsourcing - in addition to complete familiarity with the capabilities of the financial accounting package like Microsoft GreatPlains, Peachtree, Quick Books and Sage. Promyx is experienced in supporting it’s own Global Offices in the area of Financial Accounting for the last 4 years.
Promyx has devised definite methodology for setting up Accounts Outsourcing for your company.
The following phases are involved:
Phase I : Planning and Assessment
The following areas are considered under this phase:
Review current accounting procedures.
Chart of account maintenance.
Fixed Assets recording.
Discuss current accounting process issues.
Discuss processing alternatives.
Discuss need for a revised chart of accounts.
Review report/inquiry needs.
Identify integration requirements with other systems.
Identify types of users.
Review current network and Internet connectivity.
Determine required application features.
Phase II : Changeover
During this phase, the following steps are undertaken:
Determine what and how historical data can be transferred.
Alternatives to the present processing flow.
Review changes to chart of accounts.
Define any custom reports.
Select processing options for cash disbursements and receipts.
Identify transaction to prototype.
Phase III : Pilot/ Prototype
During this phase all the processes are done parallel to the existing setup and the results are compared. All the processes are stabilized during this stage.
Setup prototype environment.
Test process flows.
Data Entries of Payments, Invoices and Receipts.
Other accounting transactions.
Review reports generated.
Verify chart of account design.
Define additional reporting needs.
Test integration with other systems.
Refine processes as necessary.
Phase IV : Going Live
This is the live phase, when all the accounting processes of the client are stabilized and maintained from Promyx India.
Finalize banking relationship.
Create necessary environment.
Create required database.
Load historical data.
Verify historical data.
Phase V : Ongoing Engagement
The client engagement is closely monitored and compared against the set objectives.
From the very beginning, a good plan combined with metrics that your company and Promyx can agree upon will keep your accounting process outsourcing endeavor on track and working for you.
SALES & MARKETING SUPPORT
Strategic use of outsourcing can allow continued sales expansion with significantly lowered costs. Promyx has trained professionals specialized in gathering, analyzing and reporting information. As per the predefined requirements and objectives of the client, we conduct online research of the market and the sales prospects and provide detailed analysis and reports. Our experts collect and analyze customer data from their web sites and other research sites.
A customized template can be specifically designed for this purpose to encapsulate all the information in a single spreadsheet. Some of the important information captured can be:
Details about the prospects.
Latest News and Press releases.
Observations about latest technologies, partnerships, acquisitions and mergers.
Such other details that can act as value proposition to the client.
Based on these vital inputs, you can gain sharper marketing focus.
When you leverage our competency to provide you with the reports and analysis in the customized format, your sales team can concentrate on their goals with pinpoint precision. Our professionals are well versed with the market conditions of different regions across the globe. Your sales team will have more time at their disposal.
We also specialize in
Creating sales support materials.
Design and Printing of Company Brochure and Marketing. Materials, Business Cards.
Translation of Brochures.
Benefits of Outsourcing Sales and Marketing Support to Promyx:
Target prospective customers more effectively.
Find new growth and emerging market opportunities.
Geographic breakdown by both market segment and vertical industries.
Emerging markets-Data Segmentation.
Managing E-mail Campaigns
Promyx can help revolutionize the way you advertise and communicate with your customers. Our dedicated team can assist you with all aspects of e-mail marketing, including subscriber management, campaign creation, campaign reporting and message delivery. We cater to customers from a diverse range of industries, due to our ability to customize our content to meet individual customer needs.
We can help you:
Create and send newsletters, customized surveys, and questionnaires.
Gather demographics, interests, and other data from your subscribers.
Dramatically increase email campaign response rates and reduce churn.
Build customer Loyalty.
Promyx offers you the widest spectrum of services on design, development and maintenance of web sites. We have talented professionals, having expertise in the most advanced technologies and provide customized solutions to each client.
Our experts will help you to
Register a domain name.
Design, Develop and Maintain your website and e-store.
Submit your site to search engines.
Promyx offers services of experts well versed with current technologies in multimedia design, database, and interactive functionality. Our designs follow industry standards and guidelines, and ensure:
Intuitive user experience.
Crisp, professional looking graphics.
Fast page loading times.
Simple and consistent navigation.
Search engine ready.
Our professionals build robust, easy to use web-applications, thus giving your customers the functionality they deserve. We follow finely tuned web development methodologies that focus on user requirement and sound programming. We’re adept in building
Online directories utilizing databases such as Access, Oracle, Sybase and SQL Server.
E-commerce Shopping Carts and Secure Payment Services.
Dynamic web pages.
Content management solutions for site maintenance.
B2B and B2C Portals.
Application Service Provider (ASP) Sites.
Corporate Web Sites.
Web site maintenance includes the following:
Update existing text/graphics.
Liaison with your web hosting company.
Fix site errors.
Search engine placement.
Website Design, Development and Maintenance Outsourcing- Pricing
Our maintenance services are available on a monthly retainer, by the hour or per project basis. Our flexible, prepaid retainer plans allow you to purchase a specified number of maintenance hours for your web site.